Shipping policy

Thank you for choosing HUNTER SAMUEL CROWE. Based in Auckland, New Zealand, our online store focuses on retailing premium fresh and frozen grocery goods. We abide by strict order‑handling protocols and adopt insulated cold‑chain packaging with ice packs to preserve freshness of perishable goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed cold‑chain packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur. Perishable items will not be dispatched on Thursday afternoon to avoid extended transit time over weekends.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh and frozen orders will be delivered via dedicated perishable shipping service. Urban areas within New Zealand take 1‑3 business days, while rural addresses may require extra transit time. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, customs inspections, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders.
HUNTER SAMUEL CROWE shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Returned perishable goods cannot be resold, and no refund will be issued for such cases.
Lost or Damaged Packages
If your fresh food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 5 days after the scheduled delivery date.
Long‑distance transportation may cause packaging rupture or temperature fluctuation for perishable products. If you receive damaged or temperature‑compromised goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Claims submitted beyond the time limit will not be accepted.
Fresh Product Receipt and Storage Notice
All fresh and frozen items require prompt inspection upon arrival. Fresh produce should be refrigerated, and frozen goods need to be placed into freezers immediately after receiving. We reject after‑sales claims for food spoilage caused by delayed storage, improper preservation or improper handling after parcels are handed over to recipients.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all fresh grocery merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations for food products. Some regions impose restrictions on imported fresh food, and customers are responsible for confirming local import rules before placing orders.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: HUNTER SAMUEL CROWE
Phone number: +64 22 618 9053
Email: info@huntcro.shop
Physical address: 34 Miro Road, Māngere Bridge, AUK, Auckland 2022, New Zealand